Information We Collect
When you submit an enquiry form on our website, we collect the details you provide, such as your name, mobile number, email address, preferred location, investment range, purpose and message. We also record technical details related to the submission, such as the page you submitted the form from, the date and time, the source of your visit (for example a campaign link) and your IP address.
When you contact us by phone, WhatsApp, email or social media, we receive the information you choose to share in those conversations, including any documents you send.
How We Use Your Information
- To respond to your enquiry and provide the information you request
- To share project details, price lists, documents and site visit arrangements
- To follow up on your enquiry and keep you informed about relevant projects or updates you have asked for
- To maintain records of enquiries and improve our services
- To comply with legal obligations
We do not sell your personal information.
How Your Enquiry Is Processed
Enquiries submitted through our website are delivered to our business email inbox and stored in a secure record on our web hosting account, which is not publicly accessible. Enquiry details may also be passed to a workflow automation service that we use to organise leads. These service providers process information on our behalf and only for the purposes described here.
Sharing of Information
We may share your information with developers of projects you have expressed interest in, only to the extent needed to provide the information or services you requested, and with service providers who help us operate our website and communications. We may disclose information where required by law.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure.
Data Retention
We keep enquiry information for as long as reasonably necessary to respond to you, maintain our relationship and meet legal requirements, after which it is deleted or anonymised.
Your Choices and Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing info@neelaminfrateq.com. We will respond within a reasonable time and in line with applicable law, including India's data protection requirements.
Cookies and Analytics
Our website may use basic cookies or similar technologies needed for it to function and to understand how visitors use it. You can control cookies through your browser settings.
Third-Party Links
Our website contains links to third-party services such as WhatsApp, Instagram, Facebook and government websites. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
Contact
For privacy questions or requests, contact us at info@neelaminfrateq.com or call +91 97809 13155. Neelam InfrateQ, Mohali, Punjab, India.